PERSONNEL SCHEDULING FOR CONTACT CENTER
Especially in contact centers, good customer service has become indispensable. At the same time, the profitability of the company must also be guaranteed, and preferably in such a way that the employees
go home satisfied after work. Bringing all this into harmony is difficult for personnel planners in contact centers. We offer a software solution for personnel development and personnel scheduling for customer service centers that optimally meets all these requirements.
Your benefits:
Automated planning – simple and effective
Personnel deployment exactly as required
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Maximum reduction of errors
Time saving
Greater added value
Higher employee satisfaction with Employee Self Service
Consideration of Service-Level-Agreements
Consideration of flexible and inflexible employees and divergent periods of employment
Workflow-based vacation requests and shift swaps possible
Extensive and individual user and access rights
Consideration of collective agreements and company agreements
Fair distribution of shifts. Employees can be included in personnel scheduling if required
Interfaces to existing wage and salary systems and automated reporting
