PERSONNEL SCHEDULING FOR CONTACT CENTER

Especially in contact centers, good customer service has become indispensable. At the same time, the profitability of the company must also be guaranteed, and preferably in such a way that the employees

go home satisfied after work. Bringing all this into harmony is difficult for personnel planners in contact centers. We offer a software solution for personnel development and personnel scheduling for customer service centers that optimally meets all these requirements.

Your benefits:

  • Automated planning – simple and effective

  • Personnel deployment exactly as required

  • Your Content Goes Here
  • Maximum reduction of errors

  • Time saving

  • Greater added value

  • Higher employee satisfaction with Employee Self Service

Consideration of Service-Level-Agreements

Consideration of flexible and inflexible employees and divergent periods of employment

Workflow-based vacation requests and shift swaps possible

Extensive and individual user and access rights

Consideration of collective agreements and company agreements

Fair distribution of shifts. Employees can be included in personnel scheduling if required

Interfaces to existing wage and salary systems and automated reporting

Contact

Please feel free to contact us. Your contact person is Matthias Hölzlein (Sales Team)
CONTACT